Refund Policy

This policy explains how plans, credits and refunds work on Image 2.6, an independent image generator. Payments are processed by Waffo.

By buying a plan or a credit pack, you acknowledge and agree to the refund terms outlined below.

Generating an image spends credits. An image costs at least 5 credits depending on the quality you choose, and the generate button shows the cost before you start.

- Monthly plans add their credits when the plan starts and at each renewal. Yearly plans add the full year of credits at the start of the plan year.

- Credit packs are one-time purchases. Their credits are added once the payment is completed.

- Plan credits expire at the end of the billing period and do not roll over. Credits from a credit pack remain valid for 365 days from the date of purchase.

- Credits are non-transferable between accounts.

- If a generation fails on our side, its credits return to your balance automatically. A prompt stopped by our content check is not charged. These cases need no refund request.

Because credits are delivered instantly and can be consumed immediately, we generally cannot provide refunds for plans or credit packs. This applies to monthly plans, yearly plans and credit packs.

Reasons refunds are typically not available:

- Credits are added to your account the moment your plan begins or your credit pack purchase is completed.

- Each completed image is paid for at the moment it runs, on the model provider, and that cost cannot be reversed.

- Payment processing fees are incurred at the time of purchase.

- An account terminated for breaking our content limits (pornography and adult content, sexual content involving minors, face swaps and deepfakes, or using a real person's likeness without consent) forfeits its remaining credits and is not refunded, as described in our Terms of Service.

We appreciate your understanding that once credits have been allocated or used, refunds are generally not possible.

You may cancel your plan at any time from the billing portal on the Billing page of your account, or by contacting support.

- Cancellation takes effect at the end of your current billing period.

- You retain full access to your plan and remaining credits until the period ends.

- No further charges will be made after cancellation.

We do not offer prorated refunds for partial billing periods.

Dissatisfaction with a generated image is not typically grounds for a refund because:

- Output varies with your prompt and the settings you choose for each image.

- GPT Image 2.6 is built and run by third parties, and we do not control how a given prompt turns out.

- The cost of each image is shown before you generate it. If you are unsure, start with the smallest monthly plan.

If something is not working as expected, please contact us. Your feedback directly helps us improve.

If you believe your case falls under the exceptions above, contact us at support@image-2-6.net with:

- Your registered email address.

- Your order or transaction ID.

- A description of the issue (for example, downtime dates or duplicate purchase timestamps).

- Any supporting information.

We will review your request within 5 business days. If approved, the refund will be processed to your original payment method. You will receive a confirmation email once the refund has been issued.

Image 2.6 may undergo scheduled maintenance or updates to improve performance, security and reliability, and it depends on third-party providers that may have their own outages. Brief interruptions (under 5 days) are part of normal operations and do not qualify for refunds.

We will make reasonable efforts to notify users in advance of planned maintenance windows.

If you have questions about this Refund Policy, please reach out to us at support@image-2-6.net.